How do I place an order?
<12px>Log In12px><11px> if you are an existing customer, or create a new account. Just add the items you like into your shopping cart. When you are ready, checkout, verify your shipping address, and then select your shipping method. Next, enter any discount coupons you may have. Once you have reviewed and confirmed your order, you will be directed to the Paypal website to process the payment.
How do I pay?
<12px>We accept Paypal.12px>
<12px>Can't find what you are looking for? / Looking for a special item?
<12px>Drop us a note via the Contact Us page with your enquiry and we will get back to you asap.12px>
<12px>Exchanges and Returns12px>
<12px>All our products have been carefully inspected before shipment. We only accept exchanges for defective items. Should you receive an item that is defective, please inform us through the "Contact Us" page within 2 days upon receipt of the item. You must receive a Return Merchandise Authorization number (RMA) before returning any item to us. We will only process returns with a RMA number. Goods must be returned in its original packaging/condition within 7 days upon receipt. Buyers are responsible for the return shipping costs. We will not be liable for items that are lost in transit. Therefore please ensure that the returned item has a tracking number. A replacement product will only be shipped after the defective item has been received by us.12px>
<12px>In the event we are unable to replace the item, we will offer a refund for the item less shipping costs. The refund will be issued by store credit or Paypal.12px>
<12px>How much does international shipping cost?12px>
<12px>You can Log In to your account and get an estimate of the shipping costs from your shopping cart.12px>
<12px>The item I want is out of stock. When will it be available again?12px>
<12px>Let is know which item you want via the Contact Us page and we will let you know when it will be restocked.12px>
<12px>How can I find out about your new products or promotions?
<12px>When you create a new account, you can sign up to our newsletter or follow Starscastle Blog, to get updates and news about Starscastle new products and promotions.